Privacy Policy — me877

1. Introduction

me877 ("me877," "we," "us," or "our") operates the online gaming platform accessible at me877.net and is committed to protecting the privacy and personal data of all players and visitors. This Privacy Policy describes how me877 collects, uses, stores, shares, and protects information obtained through the me877 platform, including all associated web pages, mobile interfaces, and services (collectively, the "Platform").

This Privacy Policy is governed by and construed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. By accessing or using the me877 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the Platform immediately. For questions or concerns about your privacy, please contact us using the details provided in Section 13 of this Policy.

2. Information We Collect

me877 collects the following categories of personal data from players and visitors:

2.1 Identity Information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Government-issued identification number (e.g., Philippine passport, SSS, UMID, driver's licence)
• Nationality and country of residence

2.2 Contact Information:

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

2.3 Account & Transaction Information:

• me877 account username and encrypted password
• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage history
• Account balance and transaction timestamps

2.4 Technical & Usage Information:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, features used, and session duration on the Platform
• Referring URLs and search terms used to find the Platform

2.5 Communications:

• Records of communications with the me877 support team, including live chat transcripts and email correspondence
• Feedback, complaints, and survey responses submitted to me877

3. How We Collect Your Information

me877 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-Party Sources: Information received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) to verify transactions, and from identity verification service providers used for KYC compliance.
• Regulatory Sources: Information received from Philippine gaming regulatory authorities or law enforcement agencies in connection with legal obligations or investigations.

4. How We Use Your Information

me877 processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your me877 player account, including verifying your identity and age.
• Service Delivery: To provide access to games, process bets, credit winnings, and deliver all features of the me877 Platform.
• Payment Processing: To process deposits and withdrawals through your chosen payment method and to maintain accurate financial records.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and gaming regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other prohibited conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through the me877 support team.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the features, performance, and user experience of the me877 Platform.
• Responsible Gaming: To monitor gaming behaviour and implement responsible gaming measures, including deposit limits and self-exclusion, where applicable.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about me877 offers and updates.

5. Sharing Your Information

me877 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in operating the Platform, including payment processors, identity verification providers, cloud hosting providers, and customer support tools. These providers are contractually obligated to handle your data securely and only for the purposes specified by me877.
• Regulatory Authorities: With Philippine gaming regulatory authorities, the National Privacy Commission, or other government bodies where required by law or in response to a valid legal request.
• Law Enforcement: With law enforcement agencies where required to investigate fraud, money laundering, or other criminal activity involving the Platform.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of me877's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With Your Consent: In any other circumstances where you have provided explicit consent for the sharing of your data.

6. Payment Data

me877 facilitates deposits and withdrawals through GCash, PayMaya, BPI, BDO, and Metrobank. Payment transactions are processed directly through these providers' own secure payment infrastructure. me877 does not store your full GCash or PayMaya account credentials, bank account numbers, or card details on its own servers.

me877 retains transaction records — including amounts, timestamps, and payment method references — for accounting, regulatory compliance, and dispute resolution purposes. These records are retained for the period required by applicable Philippine law.

All payment data transmitted between your device and the me877 Platform is encrypted using SSL/TLS protocols. me877 is not responsible for the privacy or security practices of third-party payment providers; please review their respective privacy policies for details.

7. Cookies & Tracking Technologies

me877 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the Platform.

Types of cookies used by me877:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Analytics Cookies: Used to collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the me877 Platform.

8. Data Security

me877 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the me877 Platform is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data is restricted to authorised me877 personnel and service providers who require it to perform their functions. All staff with access to personal data are bound by confidentiality obligations.
• Secure Storage: Personal data is stored on secure servers with appropriate physical and logical access controls. Passwords are stored in hashed form and are never stored in plain text.
• Regular Security Reviews: me877 conducts periodic reviews of its security practices and systems to identify and address potential vulnerabilities.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, me877 will notify affected players and the National Privacy Commission in accordance with applicable Philippine law.

While me877 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your me877 account credentials and should notify us immediately if you suspect any unauthorised access to your account.

9. Data Retention

me877 retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for the period required by applicable Philippine gaming and financial regulations.
• Support Communications: Retained for up to three (3) years from the date of the last communication.
• Technical Logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.

When personal data is no longer required for the purposes for which it was collected, me877 will securely delete or anonymise it in accordance with our data retention procedures.

10. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by me877:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed by me877, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data me877 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data me877 holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to me877's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to request that me877 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the me877 support team using the details provided in Section 13 of this Policy. me877 will respond to all valid requests within a reasonable timeframe and in accordance with applicable law.

11. Protection of Minors

The me877 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. me877 does not knowingly collect personal data from individuals under the age of 21.

If me877 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the me877 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

me877 employs age verification measures during the registration process and reserves the right to request proof of age at any time to enforce this requirement.

12. Changes to This Policy

me877 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, me877 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the me877 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how me877 protects your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by me877, please contact our Data Privacy Officer and support team. Our Filipino support team is available 24 hours a day, 7 days a week.

Email: [email protected]

For information about our gaming rules and player obligations, please review our Terms & Conditions. For responsible gaming support and tools, please visit our Responsible Gaming page.