Frequently Asked
Questions about me877

me877 is required by Philippine gaming regulations to verify the identity of all players before processing withdrawals. Accepted government-issued IDs include: Philippine Passport, UMID Card, SSS ID, PhilHealth ID, Voter's ID, and Driver's Licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. All documents must be clear, legible, and not expired. KYC verification is typically completed within 24 to 48 hours on business days.

No. Each player is permitted to hold only one me877 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team for assistance.

Go to the me877 Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team at [email protected] for further assistance.

me877 supports a wide range of payment methods popular with Filipino players, including GCash, PayMaya, BPI Online, BDO Online Banking, and Metrobank. All transactions are processed in Philippine Peso (₱). We are continuously working to add more convenient payment options for players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines.

Deposits via GCash and PayMaya are typically credited to your me877 account within a few minutes. Bank transfers via BPI, BDO, and Metrobank may take up to 30 minutes during business hours. For withdrawals, me877 processes requests within 24 hours after identity verification is complete. Actual transfer times depend on your chosen payment provider — e-wallet withdrawals are generally faster than bank transfers.

Yes. me877 has minimum transaction amounts to ensure smooth processing. The minimum deposit is ₱100 and the minimum withdrawal is ₱500. Maximum limits vary by payment method and account verification status. Players who have completed full KYC verification enjoy higher transaction limits. Contact our support team if you need specific information about your account's limits.

Withdrawal delays can occur for several reasons: your KYC verification may be pending, additional security checks may be required for large amounts, or there may be a temporary issue with your chosen payment provider. me877 may also request additional documentation for withdrawals above certain thresholds in compliance with Philippine anti-money laundering regulations. If your withdrawal has been pending for more than 48 hours, please contact our support team with your transaction reference number.

me877 offers a comprehensive selection of online casino games and betting options for Filipino players. Our game library includes Sic Bo (our flagship dice game), live dealer casino games, online slots, bingo, Super Bingo, and sports betting covering PBA, NBA, UFC, boxing, and more. Visit the me877 Casino page for a full overview of available games.

Sic Bo is a classic Chinese dice game that is hugely popular across Asia and the Philippines. In each round, three dice are shaken inside a covered container and the results are revealed. Players place bets on various outcomes — such as the total sum of the three dice, specific number combinations, or whether the total will be "Small" (4–10) or "Big" ( 11–17). me877's Sic Bo tables feature clear betting layouts, real-time odds display, and smooth animations to make every roll exciting. New to Sic Bo? Check out the me877 Casino page for a full game guide.

Yes — me877 is fully optimised for mobile play. Whether you are using an Android or iOS device, you can access the full me877 game library directly through your mobile browser without needing to download a separate app. The mobile experience is smooth and responsive, so you can enjoy Sic Bo, slots, bingo, and live casino games from anywhere in the Philippines — whether you are in Manila, Cebu, Davao, or on the go.

Super Bingo is me877's enhanced bingo experience featuring bigger prize pools, more frequent draws, and special bonus rounds that give players additional chances to win. It builds on the classic bingo format that Filipino players love and adds exciting multipliers and jackpot features. Visit the Super Bingo page to learn more about how it works and how to join a game.

New me877 players are eligible for a welcome bonus upon making their first qualifying deposit. To claim it, simply register your account, complete basic verification, and make a deposit that meets the minimum qualifying amount. The bonus will be credited to your account automatically. Make sure to read the full bonus terms on the promotions page, as wagering requirements and game restrictions apply. Bonuses are available to players aged 21 and above only.

Wagering requirements specify how many times you need to play through a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games like Sic Bo may contribute a lower percentage. Always check the specific terms attached to each me877 promotion.

There are a few common reasons a bonus may not appear in your me877 account: your deposit may not have met the minimum qualifying amount, the promotion may have expired, or your account may not yet be fully verified. Some bonuses also require a specific bonus code to be entered during the deposit process. If you believe a bonus should have been credited and was not, contact our support team within 48 hours of the qualifying deposit with your transaction details.

Yes. me877 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. We also employ two-factor authentication (2FA) options and real-time fraud monitoring to keep your account safe. For full details on how we handle your data, please read our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your me877 account. To enable it, log in to your account, go to Security Settings, and follow the instructions to link your mobile number or authenticator app. Once enabled, you will be required to enter a one-time code each time you log in from a new device. We strongly recommend enabling 2FA to protect your account and your funds.

If you notice any suspicious activity on your me877 account — such as unrecognised logins, missing funds, or changes to your personal details — act immediately. Change your password right away and contact our support team at [email protected]. Our security team is available 24/7 and will investigate the issue promptly. Do not share your login credentials with anyone, and never click on links in unsolicited emails claiming to be from me877.

The minimum age to play on me877 is 21 years old. This is a strict legal requirement under Philippine gaming regulations. All players must confirm their age during registration and provide valid government-issued ID during KYC verification. Any account found to belong to a person under 21 will be immediately suspended and all funds returned in accordance with applicable regulations. There are no exceptions to this rule.

me877 provides a full suite of responsible gaming tools to help you stay in control. You can set daily, weekly, or monthly deposit limits directly from your account settings. If you need a longer break, you can request a cool-off period or full self-exclusion by contacting our support team at [email protected]. Self-exclusion requests are processed within a few hours and cannot be reversed during the chosen exclusion period. Visit our Responsible Gaming page for a complete guide to all available tools.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and guidance for Filipino players. The Department of Health (DOH) also operates mental health support services available nationwide. me877's own support team is available 24/7 to help you activate self-exclusion or connect you with appropriate resources. You are never alone — reaching out is always the right move.